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Intranet Usability Testing Overview
Does your intranet save your employee's time, or waste it?
The Testing Process
- Identify key tasks on your intranet. You may need to
your user base into groups to cover the key functions. Frequency of
use and mission critical systems are a good place to look
- Bring users into your lab or take your lab to their
Uzilla runs on Windows, Macintosh, and Linux. An auto-run CD version
of the client is available, meaning you don't have to install software
on your participant's computer. Alternatively, this can be deployed over the company intranet.
- Understand where user's get into trouble and benchmark
your key tasks. Generate graphs and reports with the Uzilla
application. Use the data to communicate problems and design
solutions. Compare this run to previous usability tests and use it to
demonstrate the cost savings of your design and implementation teams
How many users to test? While any usability
testing is better
than none, usability researchers are still debating the nature of the
relationship between sample size and results. We recommend aiming for
over 10, particularly if you wish to use the iterative benchmarking
process as your intranet develops. If you have a large user base, Uzilla can handle tests of 100 or more participants.
What can I expect to learn? You might be suprised!
to task success measurement and your user's impressions of your site, you
can reveal navigation patterns. Is the site being used the way the
design process anticipated?
Usability by Jakob Nielsen, 2002.
Mitre Redesign Case Study.
The Intranet Focus
Contact us for more information or to request a demo.
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