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Intranet Usability Testing Overview

Does your intranet save your employee's time, or waste it?

The Testing Process

  1. Identify key tasks on your intranet. You may need to divide your user base into groups to cover the key functions. Frequency of use and mission critical systems are a good place to look first.

  2. Bring users into your lab or take your lab to their desktop. Uzilla runs on Windows, Macintosh, and Linux. An auto-run CD version of the client is available, meaning you don't have to install software on your participant's computer. Alternatively, this can be deployed over the company intranet.

  3. Understand where user's get into trouble and benchmark your key tasks. Generate graphs and reports with the Uzilla Analysis application.  Use the data to communicate problems and design solutions. Compare this run to previous usability tests and use it to demonstrate the cost savings of your design and implementation teams efforts.

How many users to test?

While any usability testing is better than none, usability researchers are still debating the nature of the relationship between sample size and results. We recommend aiming for over 10, particularly if you wish to use the iterative benchmarking process as your intranet develops.  If you have a large user base, Uzilla can handle tests of 100 or more participants.

What can I expect to learn?

You might be suprised! In addition to task success measurement  and your user's impressions of your site, you can reveal navigation patterns. Is the site being used the way the design process anticipated?

Related Links

Intranet Usability by Jakob Nielsen, 2002.

Mitre Redesign Case Study.

The Intranet Focus Weblog

Contact us for more information or to request a demo.


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